www.colorfulthebox.com

Returns & Exchanges

Returns & Exchanges

About Return:
If you are not satisfied with the item you ordered (S), we will give you a full refund provided that you return the item(s) to us within 21 days after receipt, we offer a free return service for you, but you need to contact with our customer service representatives at first time. Our customer service representative will guide you how to return or exchange your items.
Note:
1: Items must be unworn, or used.
2: unwashed, not damaged.
3: Please keep all original tags.
4: Does not affect the secondary sales.

About Shipping:
All return shipping costs are borne by the customers. In order to return the parcel successful, we recommend that customers use the postal or DHL parcel return, this cost will pay by customers.
Note:
1: contact our customer service representatives, and inform us that your items has been returned.
2: Keep the return waybill number, and inform our customer service representatives on the tracking number.

About Exchanges:
If you choose a replacement, you do not need to pay again, we re-delivery your items free.
Once we received your return package, we will arrange for a exchange within 48 hours, and re-send, we will contact with you after we send out your items again, about your package tracking number.
Note: The items only can be exchanged once. If the customers need to exchange second times, we will charge the cost.

About Refund:
1: By paypal payment: Once we received your return package, your refund will be processed within 48 hours. So you will receive your refunds within 48 hours.
2: By credit card payment: Once we receive your return package, we will refund you immediately, because the international credit card clearing firms needs time to handle your payments, so you will received your refund within 21 working days. So please keep tracking this payments on your credit card bills, and please be patient.

We have been committed to our customers to provide a good shopping experience, we hope that every customer has a happy and comfortable shopping trip.
If you have any questions or suggestions, please contact us.